White Papers

Adoption of intelligent automation in the public sector


Global research with 500 senior-level respondents reveals the barriers and priorities for automating processes and securing the best results

UK Government Digital Transformation Beyond Covid-19


Digital priorities shift from adapting to pandemic-induced needs to deploying solutions that bolster foundations, creating improved process and cost efficiencies at speed, at scale, and for the long term

Next-Gen Cloud Platforms: Empowering Innovation in Government


A closer look at how governments are embracing innovative digital technologies to empower public sector officials to make intelligent, transparent policy decisions while delivering seamless services

Planning for a Digitally-led Future


COVID-19 has transformed the way that the civil service, and the broader public sector now functions, with an increased focus on remote working and digital reliance. This survey sought to understand the priorities and barriers from leading government decision makers, providing six key recommendations to drive effective digital transformation

Your guide to public sector payments: From cost-centre to revenue optimiser


Efficiencies & cost savings are always a top priority in the public sector. Download this report to discover how payments can streamline your organisation’s processes and boost your team’s productivity


Guide to mitigate the risk of fraud in the public sector


Agile management of expense reimbursement is crucial for the recognition of patterns of fraud before they occur. Download this e-book to find out more

The real (and rising) risk of phishing


This report by Egress analyses the key findings from the latest Insider Data Breach Survey to show the real – and rising – risk of phishing. It examines the causes and costs of phishing attacks, and how to defend your human layer

Insider Data Breach Survey 2021


Insider risk poses the greatest threat to any organization. Every IT leader knows the potential impact of a data breach, but many are worryingly underprepared when it comes to their own people.

The third Insider Data Breach Survey from Egress sums up IT leaders’ prevailing attitudes to insider risk and where their biggest concerns lie. It also gauges the feelings of “insiders” themselves – finding some interesting disconnects between employer and employee when it comes to insider risk.

Webinar: The cybersecurity implications of digital transformation


Hear from NHS Digital about the online and cyber challenges it has faced in the past 18 months, in this webinar discussion brought to you by PublicTechnology and Akamai

Case Study: How Cranfield University added a simple yet effective DNS security layer to its network


Cranfield University is a British post-graduate and research-based public university specialising in science, engineering, technology and management.

The Evolving Office: The impact of the pandemic and EU Exit on future working environments in the public sector


Between January and March Dods conducted research, commissioned by SAP Concur, across central and local government in order to better understand the impact of the pandemic and EU Exit on the future office environment in government. In this webinar, we discuss results of this research and examine how the way we work as a society has changed.

Public Sector Automation in 2021 and Beyond


In this webinar, our expert panel discusses the benefits of automation and the technology that can be used to improve workforce productivity

The Future of Work


This white paper from Dods Research and SAP Concur builds on survey responses from 233 decision makers within central and local government - including those in HR, Finance, Operations, Procurement and more - to understand government's future priorities. 

Does the public sector need a new plan for digital?


This webinar explores whether digital transformation paths need to be replotted, as the pandemic has cast fresh light on what organisations previously thought were their priorities.

PublicTechnology Live


Catch up with discussions and presentations from senior officials, and representatives of local government, NHS and industry, covering digitisation, data ethics, and the impact of the pandemic of transformation.

PublicTechnology Live 2021 – Solarwinds Demo


In these videos, learn more about hybrid IT, and explore how monitoring and management technologies can help technology professionals stay on top of their device and infrastructure estate

Contact Centre Buyer's Guide: 2021 Edition


This 8x8 Essentials eBook guides you through how to choose the right contact centre platform for your public sector organisation. 

The present and the future of higher education IT


This report from Citrix presents the finding of a survey exploring IT's vital role during the pandemic, and how it can help shape the university of tomorrow

Will local government transformation be set back by coronavirus?


Having long suffered from a scarcity of funding, councils could be forgiven for deprioritising investments in new tech. But public and private and sector leaders tell PublicTechnology that digital has never been more important. 

UK Government: From cloud first to cloud appropriate?


Since 2013 the UK Government’s flagship ‘Cloud First’ policy has been at the forefront of enabling departments to shed their legacy IT architecture in order to meaningfully embrace digital transformation. In this paper, Cloudera outlines three events that could threaten the Cloud First approach.

Data breaches and cyber spending – tracking public sector security trends


In this research PublicTechnology – in association with Cyber Ark – sought to find out how the public sector’s approach to data protection and cybersecurity has developed in recent years. 

Eliminating the growing pains of government IT modernisation


UK Government departments and agencies are undergoing a transformative phase in technological modernisation in order to bring a private-sector level of customer experience to citizens. In this report, Cloudera examines the three biggest challenges - managing workflow continuity, leveraging the immense quantity of data made available by modernisation, and guaranteeing security and governance across hybrid and multi-cloud environments.

Modernising Spend Management in the Public Sector: Efficiency and Simplicity


This whitepaper by Global Data, commissioned by SAP Concur, explores some of the public sector's successful implementations of spend management systems

Digital Transformation in UK Central Government


This report by Citrix explores how to best deliver both the human and functional aspirations of the government’s Smarter Working programme 

Covid-19: Enabling a return to normality with an effective public warning system


Are contact tracing apps or a “Test, Track and Trace” strategy enough to get the UK safely back to normal after COVID-19? A public warning system that leverages location data for targeted alerts to mobile phones can extend the value of this approach.

This white paper from Everbridge looks at the learnings from countries that used such systems to accelerate a return to normal.

Serve today, build tomorrow: A guide to delivering responsive local government


This eBook by HPE shows how hybrid cloud services can be used to transform and enhance relationships with citizens and businesses. 

For sense and sustainability: IT and sustainability in the public sector


This report by Citrix reviews the results of a survey of more than 500 organisations to build a picture of their priorities, policies, and potential for more sustainable IT

Webinar: How to Design a Government Service


In this webinar, hear from the Civil Aviation Authority and its delivery partner BJSS on how it developed a service for resgistering drones.

Transforming healthcare and access to electronic patient records for the NHS


Featuring case studies from Portsmouth Hospitals and Lewisham & Greenwich NHS Trust, Citrix’s new report explores how today’s advances in technology are delivering positive change in healthcare.