Citizens have grown accustomed to the level of customer experience quality they receive from commercial companies, and increasingly expect the same from the government. With pressure mounting, it is becoming incumbent upon government to ramp up its IT modernisation efforts to improve internal data management, utilisation and security, and thereby enhance the end users’ experience.

In this report, Cloudera examines the three biggest challenges - managing workflow continuity, leveraging the immense quantity of data made available by modernisation, and guaranteeing security and governance across hybrid and multi-cloud environments.